Once registered, interested parties can access relevant documentation and participate in procurement procedures that are conducted via the electronic tendering system.
Should you require help when using the system, please contact the ECB’s technical support team at firstname.lastname@example.org. Requests are handled on average in 1-3 working days. Support hours are Monday to Friday from 08:30 to 17:30 CET, excluding ECB public holidays.
Please note that it is the tenderer’s responsibility to ensure that its internet connection and equipment are functioning properly and that the browser settings are correct. The ECB cannot influence these external conditions. Please contact your IT support/administrator to update your system if you have any issues with the minimum system requirements.
Upload a test document (e.g. an empty word file) as an attachment to your submission (“RFx response”) in the ECB’s electronic tendering system.
If you experience any of the following problems, it is likely that your system does not meet the minimum requirements:
Please contact your IT support/administrator if you have problems with your system.
To avoid any complications close to the submission deadline, please take the following steps:
The ECB is not obliged to award a contract as a result of a supplier registering in the electronic tendering system or participating in a tender procedure.