Electronic tendering system
Once registered, interested parties can access relevant documentation and participate in procurement procedures that are conducted via the electronic tendering system.
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How to use the electronic tendering system
Should you require help when using the system, please contact the ECB’s technical support team at firstname.lastname@example.org. Requests are handled on average in 1-3 working days. Support hours are Monday to Friday from 08:30 to 17:30 Frankfurt time, excluding ECB public holidays.
Please note that it is the tenderer’s responsibility to ensure that its internet connection and equipment are functioning properly and that the browser settings are correct. The ECB cannot influence these external conditions. Please contact your IT support/administrator to update your system if you have any issues with the minimum system requirements.
- Supported browsers
Microsoft Internet Explorer and Google Chrome support the functionalities of the ECB electronic tendering system.
Other browsers should not be used as they are not supported.
- Pop-up blocker
- Make sure your browser is allowing pop-ups.
- Other software
Tender documents may comprise Word, Excel and PDF files. To read PDF files, you may need to download Adobe Acrobat Reader.
Upload a test document (e.g. an empty Word file) as an attachment to your submission (“RFx response”) in the ECB’s electronic tendering system.
Your system may not meet the minimum requirements if:
- the appearance of the user interface differs from the screenshots shown in the ECB user guides
- the window for uploading attachments does not open.
Please contact your IT support/administrator if you have problems with your system.
Important steps for submission
- Register back-up contact persons
Tenderers shall register at least one back-up contact person in the system to ensure that someone can always access the tender and the communication, when needed. To create the back-up contact account, see Chapter III of the How to manage your supplier account user guide.
- Upload a test document
Directly after accessing the tender documentation, upload a test document as an attachment to your submission (“RFx response”) to check that the electronic tendering system functions smoothly in your IT infrastructure. To upload the document, see Chapter IV of the How to submit a tender/response to a procurement procedure user guide.
- Do not wait until the last minute
Submit your documents well in advance of the deadline for the respective procurement to allow enough time for technical support, if necessary. The time it takes to finalise your submission and upload all documents may vary considerably depending on your browser, your internet connection and the size of your files (max. 80 MB per file).
- Change your submission’s status to “firm”
Your response will only have been submitted successfully when the status of your RFx response has been changed to “firm” before the deadline. The system closes the relevant procurement automatically once the deadline has passed, irrespective of submissions still being edited. Only submissions that have their status set to “firm” can be considered in the relevant tender procedure by the ECB.
- Check your RFx response again after submission
Access the ECB’s electronic tendering system again after submitting your RFx response to check whether the content is complete and that the response’s status is set to “firm”. We advise you to take a screenshot of your uploaded attachments.
The ECB is not obliged to award a contract as a result of a supplier registering in the electronic tendering system or participating in a tender procedure.